Return Policy
Introduction
At Vavtopic, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to ensure a hassle-free return experience.
Eligibility for Returns
You can return most items purchased from Vavtopic within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items, such as custom-made products or perishable goods, may not be eligible for return.
How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] or call us at +1 (315) 522-9037. Provide your order number and a brief explanation of the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at [email protected]. We will guide you through the exchange process, which may involve returning the original item and placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at +1 (315) 522-9037 or [email protected]. We will arrange for a replacement or refund, including any associated shipping costs.
Contact Us
If you have any questions or need further assistance, please reach out to us:
- Address: 2417 Rockbridge St, Vienna, VA 22180, United States
- Hotline: +1 (315) 522-9037
- Email: [email protected]